Our Services
RDI has the technological infrastructure, facilities, and highly trained agents to excel in a wide range of applications. Our Agents are skilled at delivering a customer experience that will build loyalty, increase sales, and boost customer retention. We provide world-class customer care and outsourced sales for leading brands across the country and have recently been named the "Best Outsourcer in America" by Contact Center News.
We've been refining our techniques for more than 35 years, combining a wide range of best practices with the best technology and people to deliver proven results that consistently exceed those of our competitors. We're proud of our reputation of success for a diverse group of clients, including many Fortune 500 companies.
We approach our business relationships like a partner, not a vendor. We think ahead. We make different recommendations that are in the best interest of the long term success of our partners. We are a direct extension of our clients' companies and consider their success our own.
Maximizing Every Contact
RDI delivers more from your customer relationships by achieving consistently superior results. Beyond our state-of-the-art call centers, our knowledgeable, experienced agents identify and capitalize on sales and service opportunities on each call. RDI adheres to a "Customers for Life" approach, helping your business transform basic call center interactions into lifelong connections.
Unique Call Centers - "right sized" and team oriented
We dedicate our sites to each client which allows us to hire representatives based on how their skill sets match the programs they have an affinity for. Quite simply, it allows us to hire more selectively, which boosts the overall talent in all of the call centers. We embrace an atmosphere which encourages our agents to excel in listening, and vary their interactions accordingly.
The nurturing environment of our call centers coupled with outstanding training results in the high quality our call centers successes are built on.
For more information please contact our sales department at 513.984.5927 or
sales@rdimarketing.com
