RDI maintains an exceptional team with a culture deep in selling skills. This is a distinct advantage. With a foundation in selling, our team is poised to maximize each opportunity to deliver and execute on behalf of our clients. We understand how to provide benefits to the customer that close the sale, while being customer centric in our rapport and interaction. We are sensitive to the existing business relationship, but understand the financial value each sale brings both to the customer and our clients.
RDI delivers more from your customer relationships by achieving consistently superior results. Beyond our state-of-the-art call centers, our knowledgeable, experienced agents identify and capitalize on sales opportunities during each call, creating a positive customer experience. RDI adheres to a "Customers for Life" approach, helping your business transform basic call center interactions into lifelong connections.
We've been refining our sales techniques for more than 35 years, combining a wide range of best practices with the best technology and people to deliver proven results that consistently exceed those of our competitors. We are proud of our successful outbound campaigns for diverse groups of clients, many of which include Fortune 500 companies.
We approach our business relationships like a partner, not a vendor. We think ahead. We make different recommendations that are in the best interest of the long term success of our partners. We are a direct extension of our clients' companies and consider their success our own.
We measure success in terms of low cost per sale, and high customer retention. Our reps are better trained, more closely supervised, and highly motivated. They are supported by meticulous account management and superior technology. Unique Call Centers - "right sized" and team oriented
When you visit one of RDI's call centers you notice a difference. Each call center holds 50 to 200 workstations, with a 12:1 representative-to-supervisor ratio. We believe competition drives success. This arrangement creates an intimate work environment that is competitive, yet team-oriented.
Dedicated call centers allow us to hire representatives based on how their skill sets match the programs they have an affinity for. Quite simply, it allows us to hire more selectively, which boosts the overall talent in all of the call centers.
The nurturing environment of our call centers coupled with outstanding training our representatives receive, result in the high quality call centers build on success.
Once RDI has developed an outbound script and identified the target offer/group, we implement the test strategy in a controlled call center environment. During the pilot phase, our client services team works closely with the call center staff to monitor the program, make adjustments accordingly, and ensure that goals are met.
The client services and operations staff monitors live calls and tracks results in real time. The sole purpose of the test phase is to identify and implement improvements that will increase the client's return on investment. Once we have produced optimum results in a test environment, the program is ready to roll out full scale.
The critical element in a successful long-term detailed analysis, are the results. RDI analyzes program results from every possible angle which, include geography, time of day, representative and customer attributes. This thorough analysis serves two purposes: 1) it enables us to understand the driving forces behind successful results, and 2) it provides valuable segmented data that we can use to improve or expand the program.
RDI provides clients with established resources and a training program that is unprecedented in the industry. RDI clients have the flexibility to rely on agents who are highly trained, motivated, and dedicated to the success of the campaign. RDI's flexible staffing models provide clients with the ability to staff up or down as needed.
Partnering with RDI for outbound initiatives provides you the resources to increase sales, reduce cost, and maintain the flexibility necessary to achieve success in the changing markets of today.
For more information please contact our sales department at 513.984.5927 or