Inbound Services

RDI's Inbound Group has the technological infrastructure, facilities, and highly trained agents. Our agents are trained to excel in a wide range of client applications. Whether your customers are responding to direct mail, placing an order, or calling to pose a question, our agents are skilled at delivering a customer experience that will build loyalty, increase sales, and boost customer retention. We provide world-class customer care every day for leading brands across the country, and have recently been named the "Best Outsourcer in America" by Contact Center News.

We approach our business relationships like a partner, not a vendor. We think ahead. We make different recommendations that are in the best interest of the long term success of our partners. We are a direct extension of our clients' companies and consider their success our own.

Maximizing Every Contact

RDI delivers more through your customer relationships by achieving consistently superior results. Beyond our state-of-the-art call centers, our knowledgeable, experienced agents identify and capitalize on sales opportunities with each call, creating a positive customer experience. RDI adheres to a "Customers for Life" approach, helping your business transform basic call center interactions into lifelong connections.

Unique Call Centers - "right sized" and team oriented

When you visit one of RDI's call centers, you will notice a difference. Each call center holds 50 to 200 workstations, with a 12:1 representative-to-supervisor ratio. We believe competition drives success. This arrangement creates an intimate work environment that is competitive, yet team-oriented.

Dedicated call centers allow us to hire representatives based on how their skill sets match the programs they have an affinity for. Quite simply, it allows us to hire more selectively, which boosts the overall talent in all of the call centers.

The nurturing environment of our call centers, coupled with the outstanding training our representatives receive, results in our high quality call centers, which are built on success.

For more information please contact our sales department at 513.984.5927 or
sales@rdimarketing.com