Our at home agents offer the ability to build a virtual workforce of home-based employed specialists that bring together workflow management capabilities and a vast pool of skilled agents selected to meet your needs.
RDI @Home is a sophisticated, outsourced solution providing access to highly specialized talent for your most important or complex call work. RDI provides secure work anywhere and flexibility, allowing agents to connect into the VoIP technology platform through a secure architecture. We push all content to the agent's desktop, providing maximum monitoring and control over the use of the system.
At RDI, our @Home agents deliver cost conscious quality interactions and superior service levels. Our @Home agents integrate seamlessly with our call centers and serve as a lower cost, handpicked extension of your customer care operations. Building customer loyalty is one key business objective. RDI @Home agents provide improved customer service and ongoing cost savings to assist our clients in this competitive arena.
As part of a geographically dispersed workforce, our agents can be located in different time zones to meet your customer service needs and make scheduling more efficient for full/part-time, split shifts and third-shift time slots. RDI @Home leverages best in class technology for security, hiring, training and performance management.
For more information please contact our sales department at 513.984.5927 or