With increased competition and ever changing regulations, insurers must consistently reach out to new prospects and existing customers with compelling programs that effectively meet the needs of the customers.
RDI has heavily invested in the insurance industry by designing a highly customized technology platform that integrates the agent licensing and quality assurance processes.
For more than 35 years, RDI has provided integrated solutions that maximize the return on your marketing investment. We help you acquire new customers more efficiently, and strengthen customer loyalty more effectively, in order to increase the value of every customer.
With dedicated contact center operations staffed by over 120 licensed insurance agents, RDI is uniquely positioned to support your lead generation and new customer enrollment efforts.
We work closely with leading health insurance organizations, most notably those catering to the senior marketplace. With over 35 years of award-winning call center experience, we will proactively exceed your business objectives and goals by leveraging our superior account management, HIPAA compliant agents, and state-of-the-art technology. We provide you with:
Agents receive intensive product training including gaining extensive knowledge about Medicare and Part D.
Agents are 'incubated' for the first 6 weeks of the program, where they are heavily monitored in critical product and compliance areas.
Our healthcare experience has enabled us to assemble all the elements required to deliver high quality enrollment programs efficiently and effectively. Whether that entails telephone, email, chat or web self-service, we provide solutions that focus on generating revenue and improving customer satisfaction. From pre-sales support to post-sales account coverage, RDI delivers cost effective services customized to fit each client's needs. We provide you with:
For organizations who wish to endorse or sponsor their Medicare Part D Products to their eligible membership. RDI can handle inbound enrollment and customer service calls. Additionally, we can make outbound solicitation calls to members and partners of the Medicare Supplement to enroll them into one of the products being offered.
For more information please contact our sales department at 513.984.5927 or